I called prior to my visit and was recommended that I drop my vehicle off due to a back up in schedule. I was given a 2-3 hour ETA. I then made arrangements to be picked up and not 1/2 hour later was told my car was almost ready.
They delivered a warm reassuring welcome and as my co-wrker put it, "they take the anger out of spending money!"
Of all the places I've serviced my car, I finally found home. It was very much worth the drive.