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  • Oh wow! Where should I begin? First of all, I really regret taking my vehicle to Service King(SK). The entire process was stressful. When, I called to make my reservation, the lady failed to mention that there was an Enterprise within the Service King location. This was after I told her that I needed a rental and had a rental confirmation number from the insurance company for Enterprise. So, I ended up going to pick up the rental car from another location. I dropped my car off for five weeks. I received a ridiculous estimate within 4 business days. When I state that it was ridiculous, I mean that they were saying it was going to be over $10000 in damage. My car is only worth a little over $11000. So that means it was in danger of being totaled which is total bs. I did a little recon online and found vehicles that had similar damage that were fixed for less than $8000. These people are money hungry scums. They lack integrity and definitely do not care about their customers or the quality of work that they perform. The insurance company did not take a look at the car for about two weeks. Their estimate was much lower. The whole communication process during the five weeks was horrific. It got a little better in the final week. I wish I could have dealt with someone other than Ruth. Her people skills are non-existent. When I picked up my car, the 'check engine light' was on. Hmmm..it wasn't on before. As a matter of fact, it has never been ON since I've owned the vehicle which would lead me to believe that Service King created the problem and it didn't mysteriously appear when I picked up the vehicle. In addition, the hatch area was extremely dusty. It was clean, when I dropped it off. The back windshield wiper was put on backwards which leaves little faith in the employees of Service King. I didn't notice it until the day after I picked it up since it was raining outside. :( How in the hell does a certified tech put a rear windshield wiper on backwards? I did mention the check engine light being on when I picked up the vehicle. Ruth questioned it saying that it was on when I dropped it off. I told her no and she double checked the original paperwork. So, one of the techs ended up rebooting the system instead of checking on the actual problem. Guess what?? The next day the check engine light came on AGAIN. I had to make an extra trip back to Service King to get it fixed along with the rear windshield wiper. It seems as though they would have did a quality check before releasing the vehicle. I'm crossing my fingers and hoping that nothing else occurs because I don't ever want to see this place again as long as i live!!
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