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| - Ok, let me start off by saying I have shopped here a few times and found some great deals, and for the shopping experience I would give probably 4 stars. I decided it was time to clean out my closet, and thought it would be a good idea to try to sell some of my stuff to NBE and make a little cash. I gathered a bag of goodies (all being name brand items from Buckle, AE, Hollister, and others) and headed to NBE with about 8 or 9 pairs of jeans, 6 or 7 pairs of shorts, 5 or 6 skirts, a couple shirts, and two purses - a (real) Coach handbag and a Betsey Johnson bag which still had the the $62 tag attached. I was told when I walked in to neatly lay out my items on the buying table, and that I could either have a seat or take a look around while I waited. When she called me back to the front, the girl at the counter said there were 6 items they wanted to buy from me. I asked which items they decided to take, and she told me they would take my coach purse, my Sinful jeans, and a few pairs of my shorts. She also informed me that since it was nearing the end of summer, they had to price the shorts at the stock rate so they would give me a little less for them. I was offered $21 and some change in cash or $30 something in store credit. This was a disappointing number considering I had hoped for $50-75. Anyway, There were a few people waiting behind me in line, so I quickly did a little math in my head and figured about $7-10 for the Coach, $7-10 for the Sinful jeans, and about $2 each for the shorts, since she had said they weren't worth as much this time of year. Trying not to hold up the line, I opted for cash, (even though I felt like the Coach and the Sinful jeans were worth at least $20 each, not to mention the practically brand new Hollister shorts I basically gave away), I quickly signed the form placed in front of me, and gathered my unwanted items from the shelf where they put the duds. I left the store and thought I'd try another clothing exchange store for the rest of my stuff before taking it all to Goodwill. When I got to the other store, I discovered to my surprise that my Betsey Johnson purse was not in my bag of goodies. After I finished the other store, I went back to NBE. I told the girl at the desk that I wasn't aware that they took both purses, and that she had only mentioned the Coach. Both of the girls working looked at me like I was crazy, and the girl I had dealt with earlier lied to defend herself and said that she had told me that they were taking both the Betsey Johnson and the Coach. I politely explained to them that I would not have taken that little of cash for both purses plus the jeans. (Again, basically gave away some Hollister shorts). I politely asked if there was any way I could give them back the money and take back my items, or at least the Betsey, because I felt like I had been ripped off. They said there was nothing they could do, all cash trades are final, and the only way I could get my purse back was to buy it for what they priced it for. I asked how much they priced it for and they told me $18, which is only $3 short of what they gave me for all the stuff they got. So basically they figuratively "bought" my items for approximately the following prices: around $5 for the brand new Betsey (original price tag ATTACHED said $62), around $5 for the Sinful jeans, (which cost around $125 new, worth I'd say at least around $50 gently used), around $5 for the Coach, (which cost $129 new on sale at the outlet, worth at least $50 gently used), and about $5 for the "few pairs of shorts" which probably were worth around $10 each. This amount of money is no where close to $40% of retail, which they supposedly pay customers for items. Given the fact that they priced the Betsey for $18, 40%=$7.20, I know they ripped me off. I was uncomfortable selling even the Coach and the Sinful jeans for that little, but I could live with it. However, I am FURIOUS that they snagged BOTH my purses plus everything else for so little!! I would NOT have accepted this awful deal!!! And I think it's ridiculous that they not only wouldn't allow me to give them their money back in exchange my items, but they wouldn't even attempt to make any sort of fair agreement with me, especially since it was only about an hour prior that I was in there the first time! Not to mention they wouldn't admit that they dishonestly took the Betsey without my knowing! They said I could speak to the manager but she wouldn't be there until tomorrow. I will definitely be giving her a call, there is NO WAY I will sell anything to them again, and I will think twice before shopping there again!! No better than THIEVES!!! RIPOFF ALERT!!!
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