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| - First off, let me say that I could not have been happier with the work Plumbing Masters did. I would recommend this company to anyone looking to have any work done!!!
Here's the details:
I called 4 plumbing companies trying to get someone out here on a Saturday and Plumbing Master's was the only one that could actually guarantee they would make it out and gave me a time frame when they would be here. We had a clog in the main line and while I thought it was going to be just a quick fix by snaking the line, we quickly realized it was a much bigger problem. They located the issue and had to dig down to the pipe. Unfortunately it was completely unsalvageable. They sent a camera down all the lines and they were all in horrible shape. Ultimately we had to replace all the sewer lines in the house and we went ahead and replaced the line running out to the sewer in the backyard as well. This was a HUGE job. I had company coming in town in less than a week and worried they would never get done in time. Luckily Plumbing Masters is one of the few companies in town that have the ability to use a huge machine to pull a flexible pipe in place of the existing line. This allows them to replace the sewer line without having to trench the entire house, minimizing the damage and repair needed inside. They basically dig a large hole outside the house and a hole in the bathroom or wherever the line terminates and they use a hydraulic pump to pull the new lines through the house. It is more expensive then trenching the entire line but works as a trade off because it requires less repair of tile and other finishes and takes a lot less time then saw cutting, trenching, removing and replacing the entire length of the line. The crew (Lester & Franklin) did an amazing job. They were kind, courteous, very clean, thorough, and even helped me with my 1 year old who was constantly trying to see what they were doing. Plus, they showed me all the issues so I could see the condition and they took pictures along the way to help with dealing with insurance. Roger (supervisor) did a fantastic job at explaining everything they were going to do, how it would work, and promised they would be done before my guests got here. He checked in regularly and was always available if I had any questions. Plus he made sure we always had a working bathroom so we didn't have to make other arrangements. They made sure everything was plumbed properly and done to code. When they came across some additional issues with a leaking sink line and a hole in the sewer vent line, they repaired both issues without coming to me for additional money. As a single mother, I felt extremely safe with them in my home and really appreciate the work they did.
They probably aren't the cheapest company in town but it was worth the added security of knowing they were going to do it right and not come to me with change orders every time they ran into a little issue. Plus, even with the extra issues they ran into, they managed to finish on time! I don't think any other company would've worked so hard to make sure the work got done on my timeline. They also warranty their work for 10 years and worked with my insurance to provide a breakdown of the costs so I could try to recoup at least some of the money I was out.
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