HORRIBLE & very rude customer service (provided by Senior Manager Ryan Schultz). Even though many customers had documents in their possession stating "AMC Theatres will issue passes as soon as the box office opens", he not only refused to do so, he extremely rude in handling the situation. Instead of providing quality customer service and offering a resolution to the issue, he basically shrugged his shoulders and said "oh well". Well...hopefully those of us he treated so rudely will be there when this theater closes due to poor service & low attendance and we can say "oh well" & shrug our shoulders as well. What should have been a slight inconvenience and an easily resolved issue has now resulted in the loss of many customers (as well as revenue from future ticket & concession sales). I'll be taking my business to Regal & Galaxy Theatres, where management respects customers.