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  • Last time I had my carpet cleaned, the high traffic areas were looking bad just a couple of days afterwards, so I knew I wasn't going back to that company. Tried getting an estimate from a company using one of the mailers. Guy called me at the exact time of the appointment to say he couldn't make it that day! Grrrr. Passed on them. Then I found Lighthouse through a Facebook recommendation. After reviewing their web site, and other reviews, I made an appointment. Having Susan and Jim come over for an estimate was more like having the neighbors over than getting an estimate from a business. Just got a great vibe off of them from the start. They were on time and obviously knew what they were talking about. Their prices were reasonable, and Susan kept in touch, confirming the appointment the day before and letting me know they were en route the day of the cleaning. To make a long story short, the cleaning went very well. You can tell when someone cares about their work and that definitely shows with Susan and Jim. I truly felt like they cared about the quality of the work they were doing on MY house, as they would if they were working on THEIR house. To me, that's the sign that you've found an outstanding service business. The carpets in our house look great! Even the high traffic areas are still looking good a week later! Not only am I happy with the job they did, I'm even happier to know that next time we need a thorough cleaning that I don't have to start the search over again! I'm just calling Lighthouse!
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