I have to be honest, the booking process was convenient. Made it easy for me to book an appointment with Fernando. I asked for a haircut and balayage. He gave me a beautiful haircut. However, I showed him a picture of the type of balayage I wanted which was a chocolate brown color and received the complete opposite. He noticed right away I was not happy and did offer to tone it down. Though, at that point I did not feel comfortable with him touching my hair anymore as I never had that happened to me. Overall, I would only recommend for a haircut.