I went in too swap out my old cable box and modem for more updated ones. I been too this store before although been many years. It still set up the same. Nice. Once get inside see little lounge area with tv for customers while you wait. You sign in through machine although few times have gone been empty so not long wait or salesperson see you till you come on up. The customer service really nice and friendly. Too my surprise he not really pushy about any upgrades never mention it once whole conversation. I asking the gentlemen lot of questions about the difference between my ancient six year old box and newer ones. Also about the modem ask questions about whole modem/rotor since already have rotor but ancient modem. They only sell the combination ones not just modem. He told me before ask the price its on sale right now! Yay! The salesmen talked too was very knowledgable about the products, friendly, and made short time in store nice. Refreshing for me he never went on and on about buy more premium channels, highest speed internet, or nothing but address my problems I ask. Got it all fixed and out the door with smile.