I havent got my 2nd actual delivery yet but I talk to the guy in office. HOW nice is it to actually speak to a person and not a machine thank you for that. The water is excellent NO FLOURIDE .BPA free bottles. ! I am really happy with this Water company thus far. Definitely 5 star so far. Definitely affordable if you like safe water try them. I have not seen any hidden fees. I only order the purified bottles nothing else no fountain. I will report back if I see any change in service. I was told that the bottles are only used 2 times before they are recycled, unsure how they tally that but sometimes you got to believe people. HOW do you get tainted bottles??? another reviewer mentioned this. All our water looked pure and safe tasted great.