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  • The property was nice and clean. Staff was friendly but they don't know much about where they work at. We checked in our suites. One of our rooms was extremely hot, we're in Vegas.... so we turned on the AC and after 10min it was still 80 in the room called front desk and they told us they couldn't do anything because they didn't have anyone to fix it. So we tried fixing it ourselves but no use. After trying to sleep in an 80 degree and no luck and after a sleepless night we called at 530 and they finally changed our room!!!! That morning with No sleep, we decided to go for a swim wait for the elevator, it didn't work!!!! We had to walk down the emergency stairs. When we asked front desk where the entrance to the stairs were she said she didn't know... ?!?! She works there!? So we asked if we needed a key and said she wasn't sure but if we did to come back and they will send someone. After walking around the building looking for the stair entrance, doors were locked! Of course. So we walk back and they send security to open the door to the stairs for us. Elevators were down for 4 hours. You can see from our window ppl that chkd in with luggages going to the stairs I felt bad if they had to walk up 18 floors with luggage. Hope everyone gets a refund or some discount for the inconvenience from that weekend. Ppl were not happy. I can vouch for that...
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