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| - I may be in the minority here, but I really like this airport. I've never had a bad experience here, ever. I've flown into so many airports in the U.S., and this one sticks out in my mind as one of the better ones in terms of service.
I come here fairly regularly because it's the closest airport to my dad's house. It's pretty far from glamorous. Hey, it's Cleveland, well, just barely in Cleveland, but I guess it still counts. They try to make it cool with sculptures and art. I don't really care what airports look like to be honest.
The TSA here rocks. You read that right. I seriously appreciate them. I go through the pre-screening with my son every time, and they make it as easy and painless as possible. They have been well trained. I was told I could call ahead and tell them I was traveling with someone who needed special assistance and they would take care of me, no waiting in line! This is a fantastic service in my opinion. It's not available at every airport though, so you need to check ahead when traveling. Some cities are pretty rude too, which is why I just love this airport, the employees here are always so nice. You can tell that they've been trained well, it shows. The management here that I've dealt with far exceeds the one in my hometown airport, hence the 5 stars.
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