My boyfriend and I were craving Mexican food and he recommend we go to Roberto's to satisfy our cravings. The establishment is open 24/7. When we entered I was really indecisive of what I wanted since I am a foodie, I wanted everything. The worker informed us whenever we are ready to order.
While we were waiting a lot of drunk men came in and sitting on things they were not to sit on like AC vent, table and being really obnoxious. The worker was really chill about it and informed them to please stop doing that and they obliged. I get distracted easily so we let them go first since I was still having a hard time deciding what I wanted.
I narrowed it down to something cheesy and with a lot of sauce and my boyfriend suggested I get the wet burrito and add chicken. We were ready to order and the worker was being so rude to my boyfriend, literally screaming at him through the microphone which hurt my ears. The worker informed us that they cannot add chicken to my burrito because they have a "no substitution" policy...which was bogus because we are not substituting anything just adding.
So I wanted more time to rethink what I wanted but the worker was just staring at me impatiently so I ordered the Chile Rellano plate. The worker was still being rude. We decided to get a PiƱa drink and it tasted like stale cardboard...not real pineapples at all. We are waiting for our food and other people come in and the worker is talking to them normally over the microphone -_-
The food was good but the service was poor on how they treated my boyfriend and I. I know it is late at night and having a decisive customer can be annoying but they should still be handled professional. I don't think I'll return.