| rev:text
| - I needed an oil change, as I was going out of town. It was convenient to go here as I work nearby. I printed a coupon for the oil change for $24.99 - but it's bare bones. You don't get the regular service for less. You get less. Ok fine. I drive up and they have signs out saying $24.99. Ok, so I guess I don't need this coupon I ask?
Well, says the service rep #1..... We don't top off the fluids or vacuum etc (as with the Signature Plan), but for $10, the rep said they would top off all the fluids too... so I said ok.
So now we are at $34.99 ouch... I would have looked around for a cheaper place....but if they top off all the fluids etc... maybe it is worth it?
-Sitting in the waiting room, and after about 15 min., a guy comes in rep #2 and called me out to the shop..... ( Here goes the up-sell I think to myself) We noticed you could use a little coolant, and that is going to cost you extra...... I then explained I was already getting the $10 fluid top off..... Coolant, although it is a fluid, is not included in the fluid top-off he says.
That is not what I was told when I agreed to the $10 top off service in the first place. Now I don't trust these guys....
At this point I am wondering why I am paying $10 extra if all my fluids are fine except for the coolant, which is now not included? I declined to pay an extra fee for the coolant, and then he tried to sell me a wiper blade and air filter... I don't blame him for that... I am sure that is how they make a little extra money...but I don't buy anything from people I don't trust.
Anyway, I was back in the waiting room, and didn't appreciate the way I felt, and then on top of that, there was some less than professional language coming from the shop in terms of "F" bombs.
Ultimately, my car was ready, I paid the $40.82 for the oil change, yeah, there is tax too...... and then on my way to the car... I see a friendly face, rep #3, and explained what happened, and he said that was odd, because the coolant is included in the fluid top off!
He then disappeared for a moment, and then rep #2 comes back out, and asks what the problem was.... and I said I was just explaining that I had a bad experience here.
I did not want to get either rep #1 or rep #3 in trouble... so I let it go but definitely was going to write this review.
Update:
I received a call from Mario... the manager, and he apologized for the experience, and offered a complimentary oil change... I declined... as I don't want or expect anything for free... and I am sure these shops have a very tight operating budget. I just want to be treated honestly and professionally, as I am sure everyone wants to be treated.
I told him I will give them another try. I know this company is usually good, and it is hard to find good people these days.... Honesty and integrity are so important in dealing with people, and if there is a mistake, It is better to correct it as soon as possible. What are your thoughts?
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