I got these guys through my Fidelity home warranty and they're horrible! I tried to file a claim on an item that wasn't covered. (Not their fault) I then asked them if they did the work that they apply my deductible payable to them to the repair. They said that they would, but then charged me both. When I tried to call them out on it, they said that their tech would never say that. I tried to reason with them by explianing that I still paid them what anyone else would if they had the work done through them plus the deductible, but they were obstinate and wouldn't listen. If you get to these guys through Fidelity, I'd strongly recoomend that you go somehwere else. Not cool at all!