| rev:text
| - This place is horrible. Specifically, the owners of this place are horrible. The store not only loses your stuff, and ruins your stuff, they also are incredibly rude, are in constant denial about their wrongdoing, and overtly aggressive/verbally abusive to customers.
I should have known better. One of the first times I went there, the woman who owns the place (let's call her Lady Horrible) was in the middle of a shouting match with a customer. The customer was being a little unreasonable, but Lady Horrible showed absolutely no desire to try to find a middle ground or to avoid a massive confrontation in front of other customers. If anything, she actively tried to make matters worse by shouting "LIAR! LIAR!" at the customer several times.
Nonetheless, the location was convenient to me, and the prices were not outrageous, so I kept going there.
But recently I brought a batch of 4 shirts to the place. I got them back last week, and dropped off another batch of 4 while I was there. When I got home I discovered that one of my shirts, a white tailored shirt with French cuffs, was missing. In its place was another white shirt, a crappy Walmart-brand shirt that was about 3 sizes too small for me. Unlike the three other shirts in the batch (and all shirts that come from this cleaner), there was no tag on this shirt. The tags usually have your name and other identifying information about the shirt. To me, it looked like my shirt may have been lost or ruined, and so they replaced it with a cheap dummy shirt so that, when I casually looked at the clean batch in the store, it would seem like I got all my shirts back.
So I went back to the store. I told them about my missing shirt and gave them back the Walmart shirt. Lady Horrible was not there. Instead, Lady Horrible's husband, who is a meeker type, promised to look for my missing shirt.
I came back a week later to follow up and to pick up my other batch of laundry. Lady Horrible was back in charge this time. First, she brought back my other batch, and this time she said she didn't launder one of the shirts because it had a massive tear in it. And, yes it did! Except the tear wasn't there when I brought it in, and it was an obvious tear that I would not have missed. So this was a brand new fresh tear. When I said that the shirt didn't have a tear when I brought it in, Lady Horrible exploded. "YOU SAY I TEAR THIS??? NO, YOU TEAR THIS!!! YOU TEAR IT!!!! YOU LIE!!! DON'T LIE TO ME!!!!" Honestly, I could not have been more shocked at this reaction. I'm not the kind of person who tries to screw people, and in fact I generally shy away from getting into confrontations like this, but this was another tailored expensive shirt, and I can't afford to just keep losing those. And yet Lady Horrible was in full attack mode, and I had hardly said a word.
Anyway, I then asked about my shirt that had gone missing. She then asked me whether the Walmart shirt I got back had a tag. I said it didn't. She said "AHA! WE ALWAYS HAVE TAG ON SHIRT! YOU NO HAVE TAG, SO NOT OUR SHIRT!" I said, but I got it in the batch I got from you. It's not my shirt--there is no universe in which that shirt could have fit me. How is it my problem that you guys forgot to put a tag on a shirt that isn't even mine? Again, she started accusing me of lying: "YOU LIE! IT'S YOUR SHIRT! YOU TOOK TAG OFF AND COME BACK HERE LOOKING FOR OTHER SHIRT!!!! WE ALLLLLLLWAYS PUT TAG ON!!!!!" I had no idea what she thought I had to benefit by running a fake shirt-returning, ID tag-tearing operation against her store, but there you go. I tried to say that maybe they made a mistake in not putting a tag on the Walmart shirt and maybe that's how it ended up in my batch (even though that's not what I actually thought happened), but she would have none of it. "WE ALLLLLLLLLWAYS PUT TAG ON SHIRT!", she kept saying, as if that proves everything.
Anyway, this store is great if you enjoy having your clothes ruined/lost, enjoy being shouted at aggressively and preemptively, and enjoy basking in allegations of being a liar for simply voicing a complaint.
Wouldn't go back if they paid me.
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