My sons graduation from Pitt.
Dinner at the (UN)grand Concourse.
Plans were made a month a head of time.
Reservations confirmed.
Special menu printed with my sons name on it.
2 choices in every course. Appetizers pre ordered.
16 guest
Yes a 9:30 reservation but a month ahead of time.
Beautiful venue. Very elegant!
A great waitress and one back up ( who was too busy herself)
Drinks ordered and that was the last thing of the night that went right.
Preordered appetizers slow in arriving.
Soup orders unable to be filled and ice cold when they did arrive.
Entrees arrived at various times and incorrectly too the point that 2 were so late that our guest just had them boxed to go home.
Deserts were wonderful as a midnight snack.
There was another graduation group that got up and left out of frustration.
Spoke with the manager and she did comp two entrees. A nice gesture but not enough to make up for the complete trashing of what was supposed to be a mile stone in my sons life. Especially since he had asked to go there.
We have a few more graduations and many more family events to celebrate but the will NOT be at the Grand Concourse.
We also have numerous business functions and out of town guest that stay at local hotels... yep you guessed it ... will tell all of them what a beautiful building but don't eat there.
I give them a minus two stars.