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  • This is an unfortunate review that I feel I must write. I moved to Las Vegas 6 years ago and found Napoli through a friend who knows how much I love pizza. I've lived all over the valley and chose Napoli over other places all the time. I convinced coworkers of mine to refer Napoli to guests over other pizza places that provided kickbacks to staff. They were amazing. I've converted households into Napoli pizza only houses. I had only one time where the pizza wasn't right and the manager said no problem, keep that pizza and I'll make you a better one! All of this started to change over the last few months. Delivery would take 2 hours when I was told 1 hour and 15 min. The pizza would come sliced like a kindergartner was playing in the kitchen. I like margarita pizza and they started arriving mushy, only to be told that because there were tomatoes on it, it was mushy. This was never the case before but somehow this time it was my fault. I asked the lady to fix the issue and she was kind enough to bring it back to the chef and bring it back to my table, only to find it was over cooked and burnt in some places. I realized recently the the young lady who used to be the cashier was no longer there. She was sweet as pie but probably had experienced crap changes or new crap management. Other friends of mine mentioned their recent lack of satisfaction with Napoli and I started to realize it wasn't just me...it was Napoli. Very sad and frustrated I gave them another chance. Surprise surprise, my order of one pizza and wings took two hours to arrive. I called to ask for part of my order to be refunded but some incompetent and rude manager who said his name was Bob, said no because they were busy. I told Bob that I expected a call the following day from Victor, the owner, manager or GM but he must not understand how to work a telephone because I never received a call back. The other evening I was going to a friends and said I'd bring some food. My first thought was always Napoli but I had a very bitter taste in my mouth so I decided to call and see if I could get Victor on the phone and possibly give them one last chance. I did and it was the most pointless and sickening phone conversation I've ever had which ended with victor telling me he hopes mine and my moms apartments burn down. Cool, Victor. There's a reason why Napoli sucks so bad now and I see it. You. Oh and by the way, I don't live in an apartment and nor does my mother but you never would have known that because I'd never welcome your trash establishment back to my front doorstep. I'll happily take my business elsewhere and encourage everyone I know and meet to never deal with Napoli pizza.
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