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| - I visited The Living Room tonight for the first time after hearing a lot about it from several of my friends. Upon approach I noticed the exterior is well kept and seems classy; when you walk in, it's spacious with a a very nice, warm decor (evidently it was recently remodeled and it looks great). The atmosphere is very inviting.
I sat down with my friends at the community high top table in the center and we were greeted almost immediately, from that point on the service went down. We informed the young lady that greeted us that we weren't sure which wine we'd like yet so we would take water for the time being. The water never came but by the time she returned we were ready to order wine and appetizers.
The bruschetta, sliders, and the pretzel we ordered came out very quickly (we actually ordered them all at separate times throughout the evening and each time the quick delivery time was equally impressive).
The biggest problem was finding a server to even notice that we needed to order food and/or drinks. Each time our glasses sat empty, pushed off to the side for a minimum of 5 minutes before anyone would even acknowledge us and inquire as to whether or not we would like more, despite the fact that we were constantly being passed by servers. The servers seem to share the entire restaurant and I think that creates confusion as to who has or has not been helped; they just assume that someone else is taking care of you.
To recap, I'll just say that the food was delicious, much better deserving of a four star rating, and their wine selection was equally good. The service, however, is a major detractor and in my opinion is the most important part of any good dining experience. As Benjamin Franklin said, "The handshake of the host, determines the flavor of the roast," and I've had much better service at Postino's or D-Vine.
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