I am trying to not let the fact that my Dog had to be ultimately put down a month after a major surgery that was performed here effect my opinion of this place. The other doctors were great, but I agree Dr. B came across a little cold, but not rude. The vet techs seemed way more into themselves and what was going on in their personal lives than providing good service.(i.e. discussing the finer points of their tattoos while customers are waiting, etc.) The staff up front was very kind, specially when I had my dog put down, I am a grown man and I was so devastated/sad/emotional that I could hardly speak. They sent out a beautiful card a week later and handled the cremation service perfectly, that was pretty nice of them.