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| - Well it's been several years since we have eaten at this restaurant. Not since the rigatoni's people owned it. We used to enjoy this place quite a bit as the food was good, patio ambiance was nice, and the service is usually spot on.
Only one Sunday afternoon tried again with the new ownership and left a bit disappointed. As mentioned above, the Trinity of restaurant experience of ambiance, food and service are necessary for good experience; however, if one is missing, and drastically missing here, experience is just marred.
We took a seat on the patio and were not greeted for 15 min. yes 15 full minutes sitting alone like hobo Joes. I kind of felt like leaving and going next door to dos gringos. The server finally approached was far from enthusiastic seemed like almost annoyance to her to be waiting tables this afternoon. Almost zombielike, probably just hung over. In fact all the service staff that I viewed seem to have this zombielike hangover.
Anyhow, I asked her about the bloody Mary's and they were good as I assume they should be a roadhouse and she said, "the other awesome this bartender makes a really good." I smiled and happily agreed and waited in anticipation for this bloody Mary of greatness. She left and we see her again for almost 15 min. which is absurd. When she did come back to the table she didn't have my drink she just wanted to take the food order simply said, "you ready?" Not much the menu lead huh. She took our food order and didn't offer an appetizer before leaving so I had to call her back to order one. Still no bloody Mary.
When the bloody Mary did arrive we have been seated for about 27 min. yes 27 min. to get a drink. What's more disappointing is how awful the drink was. I'm not particularly picky as I felt you can't really mess up a bloody Mary but they sure did. Came out in a small plastic tumbler glass and literally tasted like tomato juice with barely any spice in it and no garnish whatsoever. It looked really sad and tasted sad. What really pissed me off was about 15 feet away there was a couple of guys seating at the bar who have bloody Mary's in glass pint glasses with a salted rim and a bunch of garnishes with some celery stalk and you can see from the color of the drink that it was made like a bloody Mary. REALLY!! It really sucks and I totally felt cheated. Restaurants without consistency drive me crazy. A Big Mac in Boston is the same as a Big Mac in San Diego. Your drinks and food should be the same.
The food runner or cook came to our table with an appetizer of sliders and said, "your sliders." I told him that we an order that that we ordered shrimp and he said, "what you mean?" I found that almost comical statement as it reiterated to him that we had ordered shrimp not sliders. About 5 min. later shrimp came out. This is where I have a hard time deciphering between two and three stars for this place because the food is really good. The Cajun shrimp drunken appetizer was outstanding. I even thought of ordering one to go for later on.
I had a Rubin and my mom had meatloaf. My mom's diabetic and can have a lot of sugar and the meatloaf came out with huge blobs of barbecue sauce on it. I'm not sure that was my mistake and I didn't read the menu correctly but I don't think I would have missed that. Anyhow we scraped off the barbecue sauce and my mom absolutely love smoky flavored meatloaf she commented about three times how good it was. My Reuben sandwich also was very good with an ample stacking of meat which I appreciated. Coleslaw was obviously fresh and had a good flavor but lacked the will of the seasoning and punch. Again food was outstanding. No doubt about that.
After the appetizer was served I had seen that they have Corona light on tap so I ordered one. 20 min. to get a beer and I was nearly finished with my meal when it came. This is stupid.
The only other negative was that the facility needs a bit of a facelift noticed was the same furniture from four or five years ago and it's starting to show.
Bottom line I probably won't go back because I can't deal with atrocious service.
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