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| - Where to begin? When I first rented my car, the guy behind the desk was awesome! He was very friendly and even adjusted a price so that the price he was putting on my credit card would be under my maximum daily charge. Andy, a gentleman in the office who helped me with all the extensions that I needed on my contract was extremely helpful as well. That's where the good ended.
I needed the rental because I just relocated to the area and could not get a car loan until I got a job. I had no idea how long I would need it so I rented a week at a time. The first time I tried to extend my contract, I called the 800 number on the paperwork and was put on hold for over an hour waiting for a customer service rep. I had to hang up to go to work. I called the next day and was on hold for a half hour. The following day I received a call from, Andy, who helped me extend my contract and gave me his direct line for future extensions. Of course they charged me for the 3 days at $35/day. I extended again with Andy and no problems. The 3rd time, I called and left Andy a message and asked him to call me if there were any questions or problems with my extension. I received no phone call. In fact I didn't hear from anybody for over a week. I got a call but didn't get the message until late in the evening. A day later i got in a car accident at 2:30 am. A friend picked me up and then took me back to the car in the morning to get all my belongings out of it because I had no idea what was to happen to the car. Soon after I got a call from a repo guy telling me that my car was 10 days late. I told him there wasn't any way but I was planning on coming into the location anyway (so that I could report the accident). I called my insurance company to file a claim because I had waived the insurance and wanted to find out what I needed to do with the car before I got ripped off with tow charges and what not from Budget.
I got to Budget at 12:30 and waited in line for over an hour. Got to the front of the line and was told that not only was the car 10 days late, which it should have only been 3 because of the holiday, but also that they were called by a security company where the car was parked and since I didn't call them first to report the accident that they considered the car abandoned. I had just been at the car 2 hours before, how did I abandon it? I told the woman that was why I was at the location, to report it. Then the woman, who obviously had no customer service training, told me that the insurance was voided since I did not have the car back on time. Remember I waived the insurance. I come to find out that the entire 24 days that I had the car, they had been charging me for insurance that I didn't even need or want. As the conversation went on, the woman told me that she doubted that I called Andy to extend my contract and he was on Medical leave so they couldn't verify with him that I did, but also that because she was not present when the representative went over the original paperwork, she had no proof that I waived the insurance so there was nothing she could do.
Budget cleaned out my bank account during all of this, charging over $600 more than they should have and I have to wait 2 more days to even speak with a manager to start getting this straightened out. Wish me luck!
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