This review would've been a 1 or a 2 star review if their food didn't redeem them. I was looking for a nice Friday evening dinner spot and decided that I would check out Angelos since there were such great reviews on Yelp and in the neighbourhood. When we arrived, it was quite busy but got seated at a nice spot by the window. We got served waters right away but here is where it begins to go downhill.
We're sitting there waiting for someone to bring us a menu and no one notices our existence for over 10 mins. So I had to flag the hostess down to give us some menus. She was very apologetic and kind about it and I saw that she tried to flag a server down but more guests were coming and she had to seat them. Finally another 10 mins go by, our server notices us because she was serving pizza to another table. She takes our drinks order, app and pizza order which we said was okay for the app to come first and then the pizza. The wine we ordered, I asked for way more than what was served. I kindly asked the bartender and he apologized and topped it right up for us. The app took longer than usual but I was sympathetic because it was a busy night.
The chicken wings were good. Pretty overkill with the caramelized onions but I thought it was a solid dish. My friend pointed out that typically he wouldn't order wings at an Italian restaurant but it was solid. We waited quite a long time for the pizza after so I wish we asked for the app and pizza at the same time. When it finally came, they apologized that it took long because it was a "busy night". I'm sorry but restaurants need to manage the demand if they want to be successful. Being busy should not be an excuse.
After we were done we had to flag down our server again for the bill. That at least, came quickly. She again apologized and said sorry the food took so long, it's a really crazy busy night. I'm happy for the restaurants success but again, should not be an excuse.
Angelos has great potential. I felt the food was tasty. The service (and maybe hiring of more staff) needs to be improved. I think next time I would grab take out instead.