Couldn't be more disgusted and disappointed with the service at Andy's Auto Wash.
I had been a loyal Andy's customer, visiting them every two months (I appreciate the full service: they vacuum inside, wash outside) --until recently when I witnessed (through the window on the outside of the automatic car wash) my car hitting the car in front of it, denting the bumper, chipping paint, etc.. An employee witnessed it as well. --Alright, things happen, I understand. The problem is when I returned for the requested "follow-up" with the owner to review the car and discuss the "incident" the owner refused to take fault ("that's not how gravity works") -- really crappy customer service -- but the WORST OF IT is that not only was he defensive he worked himself up and became verbally violent towards me, screaming insults to the point at which I had to excuse myself from his raging as a necessary protection. To say he shook me up is an understatement.
A horrific last visit to Andy's Auto Wash.