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| - I moved into this apartment complex because I had no other options due to the fact that my boyfriend (at the time) had terrible credit and could not get approved anywhere else in Old Town. Reana and her other staff member (who was eventually fired) seemed very friendly and like they cared about making everything super easy for us. After we signed the paper work and already gave them money to move in, they let us know the apartment wasn't ready when we had paid them to move in. I had no choice but to move into a un-finished apartment because my other lease was up and I could not renew at that point.
When they said the apartment was unfinished they were not kidding, they didn't even paint the walls again, there was crayon markings on the wall, mold in the corner of the shower, the apartment just looked so run down and dirty, nothing like the model they showed us. The painting on the drawers and cabinets were chipping off, and even the vent above the oven had paint that had been chipped off and it was just metal showing. I could not believe my eyes. I did the walk through so detailed and wrote down every little thing that was wrong with this apartment. When I turned my walk through in and expressed that I wanted this stuff fixed they said they would. They never came back to repair or finish up the apartment at all.
Over the span of time that I lived there, I had to put in a work order at least twice a month. The garbage disposal was constantly breaking, the toilet was not working at all in the guest room for months. They tried to blame me saying I put litter down the toilet from my cat, and I told them to go look on the back porch in the trash can that I had disposed litter in. My AC unit started to leak and leaked water onto the carpet below, and they said they couldn't come when I mentioned that could create mold and that's a health issue Reana sent someone over. You had to argue with Reana to get her to do anything because she was so lazy and unappreciative of her tenants. My sink in my master bathroom was clogged for over a month, and I had called every week and it was always an excuse why they were not there yet to fix the issue. I looked in the electric box in my apartment one day, and discovered the apartments were built in 1974, and it's obvious they have never done any remodeling. There are also roaches crawling around outside the apartments, and sometimes I found a few in my apartment. Clearly they are not making sure their tenants maintain a clean dwelling unit.
The cops were called at the complex at least once a month for something going on with a tenant, and loud neighbors everywhere. Most of the tenants let their kids play and scream all day and most of the night outside with no adult supervision. I could never talk to any of the parents about these issues at my apartment complex because no one spoke English, nor would Renea ever attempt to control the issue. Her other staff member Suzy would always hand the phone to Renea whenever there was an issue because Suzy didn't want to deal with it either.
When I moved out of the apartment complex, I spent an entire day cleaning my apartment to make it like new, vacuuming/shampooing the carpets, repairing an wall damage my ex had left, and made sure it was livable for the next person since I knew the staff wouldn't ready the apartment for the next person. I did my own walk through of the apartment, and took pictures of everything, including the floors.
After I moved out, I received a bill from Oasis for $250 for pet damage, and "red stains" on the floor. I called and spoke with Renea about the damages, and let her know I had pictures of the floors and there was no red stains, and she said, "I have pictures too, and there is." When I asked her to show proof of these pictures, she refused to show me anything, and I even offered to go down there and see the unit and she told me no. She then said she will send the bill to collections, and I informed her that's fine I would be happy to dispute it and let it become a legal matter seeing as I work in an attorney's office. She magically stated out of nowhere that was fine and that was what her attorney and supervisor advised her. She also tried to say, "You had a cat in the unit and were not paying for it." My reply, "Renea I did let you know I had a cat because when I put in the 20th work order I told you to tell the workers to be careful my cat did not get out, and you never asked me to come down to sign a new agreement to pay more." She had no reply.
Save yourself the trouble and don't move in here. It was the WORST living experience of my life. The location in Old Town is not worth it.
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