Jake failed to provide me with the hose to connect the patio heater I purchased and when I called back, after reviewing the manual, which describes the hose, Jason (another salesman) denied that it should have come with hose. So maybe it did not? But I suppose I would have thought they (Jake) would tell you that a hose was required, and not included, for an additional $50.00. However, I did receive a call back shortly thereafter from Chris (manager) and he kindly provided me with a hose. Review from 1 star to 3 stars.