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  • When I booked this reservation, I wanted a nice hotel for one night. The drivers for the shuttle were very nice; when I arrived the front desk attendant was Luke warm at best. The lobby and room were nicely decorated. Once in my room, I wanted to shower and sleep; unfortunately the water was cold and there was hardly pressure to bathe. I called for assistance and was assured that while I was out the problem would be fixed....hot water staying hot & water pressure is not too much to ask for from Hilton??!! Apparently it is!! When I came back to the room from being out; the water was hot to Luke warm to cold....really? Hilton....really??!! It's such a shame; not a great experience because management did not seem to care; some front desk personnel seemed to get an attitude because I was calling about it and the only one who showed any concern was the engineer who was supposed to have addressed the issue....but nothing happened....my experience with this location was like the water temp, service, engagement and follow thru.....Luke warm......sad thing...,there are many other hotels to choose from in the area!! Next time!!! :(((
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