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| - ***WARNING TO ALL BRIDES - This Is Not The Bridal Shop You Are Looking For***
My appointment at Azteca Bridal was so bad that not only will I not be a returning customer anymore but will never recommend the shop to any other bride again. I have been a customer of Azteca Bridal since high school and what I experienced the other day was absolute chaos and frustration. We walked in and had to wait by the front desk area for over 30 minutes. We were not allowed to go upstairs and look at any dresses until we were given a consultant but once we got a consultant she was gone from us within 5 minutes. She barely spoke English, kept talking to us in Spanish as if we spoke the language, and did not help us one bit. She told us to go through the rooms with the gowns, pick whichever dress we wanted and then put them on a rack with my name on it. She then left us to help attend 2 other girls in the dressing rooms. She did not tell us that not all the dresses were available in my size, nor did she tell me that the rooms were divided into different price ranges, and she didn't help us pull dresses or ask me anything about the wedding or what my budget was. We thought we would pick the dresses we liked then she would go and find my size in the dress. Instead she put all the dresses in a little fitting room with curtains that kept opening while I was changing and sat my family in the ugly and cheap chairs you can see in the pictures other people have posted here. They are cheap office chairs and the dressing rooms and mirrors are dirty. The consultant did not help me in or out of the dress. My sister had to figure out how to tie the corsets on her own. The consultant would open the curtains wide when entering and exiting the little room which exposed me to all the people in the chairs while I was changing. I had no privacy and no help. When I finally got the first dress on the consultant had me stand on an old plastic stool and in front of dirty mirrors and horrible lighting. The place has almost no windows and is very dark with cheap lighting. Out of the 6-7 dresses I chose I was only able to try on 3-4 because the consultant was too busy with other brides. For dresses marked up on average $1000+ I expected way better customer service, clarity, and help. The dresses upstairs are all bunched together, extremely dirty and worn. They have jewels missing, buttons torn off, black scuffs on all the bottoms, and are a complete mess. The store and staff were very unorganized and the shop itself feels cheap and overpriced. The only thing my consultant did to help me was take out dresses I did not like or did not fit me and tell me horrendous add on expenses to the dresses. She told me it would be at least $300-500 for my alterations on almost any of the dresses and was going to charge me over $300 for a belt that was used, dirty, but matched the dress. She never offered to order in any of the dresses I tried on. Either the dress fitted or didn't. There was no other option. At the end of the appointment when I told her we would not be purchasing the dress today her demeanor got extremely rude and frustrated. She wrote down the two dresses I "liked" on a form, walked us immediately downstairs and had us talk to the front desk lady about picking a dress immediately and paying for the alterations right away. Once we said we would be coming back in a day or two to make the final, in a way they wanted no more to do with us. They got us out of the room and downstairs to make way for another. The front desk lady kept telling us they did not have enough time to alter my dress if I did not decide at that moment or the next day. I was frustrated, embarrassed, upset, and disappointed. Instead of assistance or care in any part of the store my family and I were neglected and pushed aside. I left Azteca wanting to never put on a wedding dress again. When going to try on wedding dresses I knew it would be stressful and difficult but not upsetting, gross, embarrassing, and frustrating. I will never be returning to Azteca ever again after what I went through.
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