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  • Too bad no stars wasn't an option... Seems like they store credit card info and charge people whenever and however many times they feel like. I was charged twice on my visit on July 19th, and a friend with me that night was also double charged... a week later. How exactly do they have her credit card information, such that they can charge her a week later? Of course, I don't appreciate being doubled charged and so I called them when I found it on my statement, hoping that they would make it right. I spoke with Brandon, the manager on duty at the time I called, and he was about as interested in helping me as my grandmother would be in attending a Nikki Minaj concert. He listened as I explained my problem, offered a haphazard apology, (Red Flag #1) and took down my info, saying he would give it to his accounting department and they would contact me "if, I mean, when" they are able to credit it back to me. (If? Really? Nice save, dude. Red Flag #2) It's been over 2 weeks since that call, and who's surprised? I've heard nothing back. (Red Flag and Strike #3) I have never been so disappointed in a customer service manager, and I will never visit any Postino again. I would hate for it to be true that they are indeed storing credit card information, but until I get some reasonable explanation for their nefarious credit card operations, they can double charge someone else. Steer clear or pay with cash, and be sure to check your credit card statements.
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