| rev:text
| - I read in the New Times last night that the owner of Picazzo's is re-opening this place as a Picazzo's in October. It was a Picazzo's until about 2 years ago, when it closed briefly and re-opened at Buon Gusto. So, Picazzo's-Buon Gusto-Picazzo's.
Buon Gusto was real good. But I have serious doubts about Picazzo's. Nearly every Picazzo's I have been in has crashed and burned. The ones in Surprise, Tucson, Tempe ... all gone, gone in a blaze of bad service, high prices, rude employees and nonresponsive management.
Here's what you can expect at Picazzo's, unless the owner decides to do things right this time: Rude hipster waitstaff in earhoops and greasy hair that roll their eyes when you ask simple polite questions. Lengthy waits for food with lame excuses when it doesn't come out and then arrives burned 45 minutes after ordering.
Getting the wrong food. Management that doesn't believe you when you point out that you've been given 2 completely wrong pizzas tonight - not just a little wrong, but completely, not even close to the pizzas your ordered. Then the manager will try to guilt you into paying for one of the pizzas you didn't order. Meanwhile you had nothing to eat tonight. Annoying game-playing with happy hour. Picazzo's happy hour was neither cheap nor happy. Wow, a dollar off a glass of wine! Half-price apps that are half the size as your regular apps! And you can only have happy hour if you sit on the patio or at the bar! Go ahead and write the management about your concerns and complaints, even corporate management. You will never hear a peep back from them.
*** *** *** (old review below)
An Italian-American restaurant with organic and gluten-free options, located in South Tempe.
This place is considerably better than its previous incarnation as Picazzos. Picazzos had problems with rude service and epically botched orders. Many people in the celiac community avoided this location and grumbled about it in private conversations. I am happy to report things are much much better.
The menu is similar to the old, with some additions - there are pizza, pasta dishes, apps including wings, artichoke dip, etc. There are also desserts. All menu categories have multiple GF options.
The service was friendly and reasonably attentive, and the food was served on time and at proper temperature. Everything was tasty in our party of 3, including wings, baked brie, a salad, pasta and a pizza. Salads are served in large portions, so don't over-order. Baked brie is sorta odd. Not bad, but not a favorite. It melts and runs all over the serving dish. If you love brie, by all means, try it out. If you're on the fence about hot brie, best to eat something else.
In sum, I think you can expect to have a pleasant meal with tasty gluten-free Italian food and attentive service here. I wish the place well.
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