This hotel is absolutely the worst hotel I have ever stayed while working. (I'm in hotels 259+ days a year.) The front desk staff seem to annoyed with the smallest questions and could never be found during my stay. Staff members assigned to the bistro would dissappear for 20 minute spans throughout the evening leaving customers waiting 20 minutes on a 5.75 beer or a 19.00 glass of wine. As far as the actual hotel it's a 4 star but staff subtracts 3 stars. Internet stinks they must want you to pay the 4.95 charge for the "upgrade" Last resort choice I say!