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| - I have been going to this store for a few years now for their good selection of fish and aquarium products. My experiences have mostly been positive and helpful with the exception of a few times waiting to be acknowledged by the staff. Whlie helpful and knowledgeable, getting their attention can sometimes be difficult, but I'm understanding given the volume of business and the amount of work they must do.
Today, however, was an appalling experience. After waiting nearly forty minutes to be acknowledged, I approached a staff member in 'saltwater' for a freshwater fish. I am aware that this may not be their department, but given my simple needs, I didn't assume I would be of great inconvenience. The staff member I approached seemed to be only wiping down the front of an aquarium, so it didn't seem too much to ask for her to help me with 2 minutes of her time for a couple freshwater fish.
I was met with abject disdain, and was asked "if I only need a couple fish, or if I actually had any questions". Apparently answering questions is above and beyond her abilties, so I tried to bite my tongue. As she stammered around the store looking for a net (yes in a fish store), I inquired if they do any aquarium repair work for my hospital tank, and was met with short, aggravated answers. Her final reply was "try getting some silicone". Such a fool I am, duh?
As we approached the tank containing the fish I wanted, I dared to ask her if another tank of fish were for sale....she replied, "You're now asking me another question, are you serious"? What nerve I have asking questions about fish in a fish store from staff members!!! I flat out told her she was completely ridiculous and could not deal with her.
Long story short, I wanted to leave, but approached a manger who found a different person to help get the 2 little fish I had now waited 53 minutes for. He offered no apology, simply said 'they're busy people". Yeah, buddy, so am I. Well-run businesses don't operate this way. I have repeatedly recommended this establishment to others for years, but will no longer. I will not be returning.
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