I have been here one other time and wasn't impressed, but I figured I would give them the benefit of the doubt and try again. I won't be going back for a third time unfortunately. I made an appointment for a manicure, when I got there, there was one person who had been waiting for an hour already and Another person (not sure how long the other person waited for). One of the nail techs came and got me, and I sat down, took my coat off... after a minute she asked me to move so they could accommodate one of the other customers who had been waiting longer. I completely understand, but it was very unprofessional and rude to make a scene like that. I know his place is pretty new, but there just seems to be a lack of organization and customer service... and sense of time.