I have been coming to this place forever eating in or take out and the food has always been amazing. The last three times we have ordered, have become more and more disappointing. I knew I would never go back to Kassab's when we ordered the Chicken Shawrama and tabouli salad. The chicken was dry, did not have any sauce, and the pita was crunchy. The salad was not fresh, it was soggy and flavorless. I called and asked to speak with the manager who refused to speak with me. The waitress who relayed my complaint to the manager while I was on the phone with her was screamed at by the manager who I could hear yelling that the chicken was fine and the food is all fresh. The service here has always been iffy, but we put up with it because the food was always spot on...it seems that since they opened their bar the food has declined. Not sure if the two are connected, but after hearing the way the manager spoke to the waitress, inadvertently addressing my complaint, we will not be returning to Kassab's. They need to realize the importance of their customers and treat people with respect.