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| - Rented the car through Costco Travel website with a good rate. Got in Vegas around midnight to the rental car center. One person was working the counter with about 5 groups in front of us. Waited about 10 minutes and the line did not move at all. Then one more employee came out to help. The rep was friendly and apologized for the wait. Got my printed reservation and ask if the free upgrade was any good. The rep replied that he would give us the free upgrade if they have one available. Okay, no problem there. If he said there is none, fine. Did not want to argue about what's being said on my print out reservation. It did say "Save up to 20% (or was it 30%) off and a free upgrade".
He say we could either get a Nissan Cube or a Chevrolet Aveo(?) . Got the Nissan Cube. The rep went through the same speech as other rental companies about insurance, fuel charges, and etc.. Told him we got our own insurance and we will bring the car back with the full tank, like we always do. You know they will charge you more to fill it up for you. He did not give us any pressure. The rep told us the stall number where the car will be. No employee in sight at the lot.
Found the car where it suppose to be. The Cube looks new. We made sure there is no damage on the car before we drove off the lot. Did noted there were some minor scratches on the side. There was an employee by the exit, handed him the paper and off we went.
No problems during the rental period which was 4 days. Returning the car was quick. The guy checked the car and fuel, which was full, and printed out a receipt. That's when I noticed the amount was different from the rental agreement. They charged me an extra $13.99 for fuel. I asked the guy why the fuel charge when I return the car full tank and he says to take the receipt to the counter and they can explain there without even looking at the receipt. There were no one behind us. Not like he was too busy or anything. Fine, I will talk to the rental people at the counter.
I did not wait in line. There were about 6 -7 people in line. I wait on the side and just so happen it was the same guy that rented us the car. I walked up to him when he was done helping someone and point out the extra charge. He was friendly but told me that the charge was because we drove less than 75 miles so Budget changes that $13.99 fuel charge.
What? That's NOT what the agreement says. I double, triple checked it and here's what it says "Please return the vehicle with the same fuel level as you received it. If you do not, additional fuel fees may apply: 000-074 MIs equals a 13.99 flat rate fee. 075 MIs and above equals .2959 per MI or 7.990 per Gal." As you can see, the charge apply ONLY if you return the car below full tank.
I did not make a fuss since the guy was being pleasant and apologetic. Still it makes me wonder. We already said we will return the car full tank during the rental process at the counter and we still got charged extra fee. Is it an honest mistake or something else? How many of these mistakes have taken place and how many people checked their receipt after returning the car?
The 3 stars is because the guy at the counter was friendly or else it would have been a 2 star.
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