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| - I bought a groupon for Bally's pool while myself and my parents were visiting Vegas with my 4 year old sister. It was one of few pools that were not 21+ that people who were not residents could visit (for an admission fee typically).
My experience with the staff was less than satisfactory. I called before I purchased the groupons to make sure that I would be able to use them the same day day I purchased. They confirmed that I would, and said I would need to print them out rather than showing my app like I normally do. I asked if there was any way around that because I did not have quick access to a printer. She put me on hold, asked 'someone' and said "Yes thats fine we can just write the voucher numbers down. Let me take your name down, my name is ______. Just in case I'm not here I will make sure that whoever is here knows."
That was not the case when I got there. Initially, the girl I actually spoke with was on the phone when we all got there. She and the towel attendant told me to grab as many towels as I needed and go through. They weren't going to charge me the standard $10 admission fee, nor were they even going to check my groupon. So why did I buy this groupon in the first place if they were just going to let me in free??? But I told her I was the person who called, so she grabs her manager, and the manager comes over saying I need to print them. I told him about my conversation and he said "sorry, we have to have them printed." They told me I could go back up to the business center (about a 10 minute walk) and have them printed. ($3 fee) - I asked them to please let the rest of my party go through so they wouldn't have to stand here while I took care of it. They almost seemed hesitant to allow them to but thankfully they did.
At this point I'm frustrated and asked why she was going to just wave me in without checking anything or charging admission before I reminded her I was the girl who called about the groupons...she completely tried to backtrack and say that she waved us in because we showed her the groupon app. First off, she was on the phone and I am so positive that she didnt even take a glance at my phone let alone holding the groupon app up. I was too far away, and she was on the phone. Her towel attendant was certainly to far away to see what was on my screen so I don't believe that for a second. And even still, if she was initially going to wave me in having shown her the groupon app (assuming she did in fact see it) why is it that when I said "I'm the one that called" she had to call her manager over?? What would be the difference when you said that I wouldn't have to print them out, what did you need your manager for??
The pool itself is pretty mediocre compared to the rest of the pools in vegas. It was appropriate enough for my parents and 4 year old sister however so it served its purpose. Lots of older people, old lawn chairs....just mediocre.
I will NOT return.
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