Even though they were more expensive than all the other hotels around ASU, I booked a suite since I was bringing my mother along while my daughter and I attended a campus tour and audition at Arizona State. I booked for 4 days. When I made the reservation I told the receptionist I would be driving in from California at about 5a. She said I would still have to pay the full rate which I was fine with. I got there at 6a and the person at the desk said he was ready to cancel my reservation because I got there at 6a. The reservation had been in my daughter's name (which was with me) and he threatened to cancel the reservation because it was in her name and not mine. I should've left then...
The day we were suppose to leave my daughter and I had an appointment with a school administrator in the morning. I asked the desk person of we could have the room for about 2 hours more so my mother could stay there. I was told I had to pay for 1/2 day ($57. For 2 hours) and I paid it.
During these 4 days, not once did we get room service! No garbage was picked up...No clean towels. I finally called the desk on the night of the 4th day and told him We needed towels and no one has came to clean our room or get garbage...after an hour we still didn't get our towels so I called again. The desk person finally came to the room to give us a couple of towels but didn't take garbage, etc...
When we left I told the manager. All she did was give us our $57. Back. She did say she would talk to housekeeping to find out why they never came.
Something else that you should know, the hotel is located directly across from a strip club.
This hotel is expensive and has no services.