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| - After our awful service at Jackalope Flats , I went to other websites to see if I was the only one that felt this way. I think Trip Advisor placed the ranking at 1073 out of 1083 for that type of restaurant. If I was the owner/manager I would be addressing all reviews good or bad. Obviously the passion stopped at the investment for these owners otherwise after all the bad reviews, something would change.
In airports, I agree they can be overpriced, blah. They don't have to be boring and lackluster. I do not mind paying for quality food and service, Chilis and TGIF all do a pretty consistent job. People that frequent airports come from all walks of life and from all over the world and have different opinions and you cannot please everyone. But one thing that should never suffer no matter where the restaurant or business is, CUSTOMER SERVICE.
We went to Jackalope Flats because the airport FAILS to tell you that once you go through security at Terminal 3, you have no choice but to eat here unless you want candy and soda at the News Stand. We went there on 09/02/13 and grabbed our own menus and sat down after standing there waiting a few minutes. We were finally greeted by a waiter (I do not remember his name and do not have the receipt handy but he was the bald one)
We ordered our drinks and when he came back we placed a order of nachos as an appetizer first while we looked through the menu. almost 20 minutes went by and the waiter stops by our table and asked "what did you order? He had forgotten to put our order in. No sorry! Our drinks were empty by then. Another 15 minutes went by and my boyfriend went up to the bar where he was standing and asked "do we need to eat inside to get service". I mean how long does it take to throw some chili and cheese on the nachos and heat up?
He finally brought our nachos and said "Sorry, it was partly my fault, I forgot to put the order in" Partly? Its all your fault. Most people are trying to grab a quick bite to eat between flights. If we were on a time crunch , we would have been screwed. Once again our tea and soda sat there empty. Didn't ask us how are nachos were.
Grabbed him to place our food order being it took 35 minutes to get appetizer. ordered turkey club, that arrived quickly, served by another waitress who seemed VERY attentive to her stations. Waiter came around to refill our drinks but never asked how the sandwich was. Had to flag him down to bring check. Then we sat there another 10 minutes when our credit card was very visible. This place was dead, no reason for lack of service or slow.
He picked it up, didn't say sorry for anything about our service or thank us. When he brought it back all he said was "here you go". It was the first time we ever did not leave a tip. Our tip to him was that we didn't ask to talk to his boss. Never felt so unappreciated at a business.
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