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  • Great experience all-round! For a place that's hidden in the back of the ground floor of an office building, it was surprisingly busy. That said, the staff made every effort to help everyone and certainly didn't leave anyone unattended too long. I have a relatively large and wide foot, so finding the best fit can be tricky. Jeff was extremely helpful in bringing different shoes to try on. He was able to speak technically about the padding within each shoe and its best uses (short vs. long distance running). We even compared gradient of the shoes (but there's a running shoe specific term he used for that). Anyhow, he actually had me try six different pairs, run up and down the hallway and change things up to find the best fit. While Jeff also helped other customers, I absolutely feel like I got great one-on-one attention. We even had a great chat afterwards about Garmin watches and he was very down to Earth about their uses are and how to not pay for features you don't need. I was impressed. Not aggressive in the sale either (I didn't end up buying the Garmin there... but once I do some online research, if they're in the same price ballpark as other retailers, I'll definitely buy from The Runners Shop!) Lastly, I noticed another review or two talking about the small shop and small selection. I don't agree with the latter. While the shop is small, their back room must be quite large as I tried on six different shows in my size. You can't always get the colour you want, but no running shoe retailer can do that for you! Thanks Jeff, Rob and the other team member (I actually think she's the owner) who was working there today! Appreciated your help!
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