These guys have been horrible. I wanted a ring from knight rider they suggested we go to the other store.. (didn't bother offering to get it in) so we decided on another ring. i will not name names, but "she" had to order it from germany. she never touched base with me, i had to call and email several times before she ever got back to me with updates. finally, i get the ring 2 months later and it's the wrong ring. they discontinued the one she ordered and sent her a one that was like it. really? no one told you it was this had been discontinued SIX months ago? so then i make a deal for the knight rider ring that i went in to purchase orginally... again, the contact and coorespondence is horrible. i sent over my CC information to purchase the ring 4 days ago, still haven't heard back. i'm SO frustrated. i will never use these guys again. I DO appreciate the fact that "she" tried to make up for the debacle by getting me a great price on the knight rider ring.. but to be honest, this was supposed to be an anniversary present for 2 months ago. my spouse has no idea what's going on with her ring.. it's just been horrible. i asked around and got really bad reviews from random people. i guess i should have asked around before i went to shop there.