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  • I scheduled a mobile detailing of my brand new 38 foot 5th wheel. I had read the reviews and expected great things from this company. I also expected a truck to show up like the picture on the web site, instead I got this old white van with a couple of gentlemen. They were nice enough, but from the start I felt like I got some contracted out crew and for them it was a rush job. In less than two hours they completely washed, waxed, to include the fiberglass roof a 38 foot monster 5th wheel. They missed lots of areas, left water spots, so you know that was never waxed, did not completely wipe/buff out areas and in general did a poor job on the waxing. I think they felt like they did not need to do much since it was brand new. Now let's talk pricing. The internet special was $299 for a wash and wax. The gentlemen honored that, but when I asked about doing the fiberglass roof, that was a $175 additional. I knew he was making up for the $299 special, but I was willing to give in to that if it was done right. It was not! When he was done so fast, I asked him if he did the roof and he said yes. I went up and checked it and again I could see dried areas of standing water so I know that was not touched and when I felt the roof, it was chalky. No buffing out up there. I asked him about it and he showed me the product he supposedly used for the roof, "rubber roof protectant", on a fiberglass roof! He said it would give me the same UV protection. You have got to be kidding. They took my $474 check and it was cashed probably on the way home. RV Master Techs may have an "A" team, but I can tell you that I got the crew that I am not sure I would even call the second string. Overall, I am totally dissatisfied with the entire job and will never use RV Master Techs again if this is their accepted level of quality. If a white van shows up for your mobile detailing, send them away!
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