| rev:text
| - On March 25, 2018, around 2:30 p.m., my fiancé and I visited the said TSC branch. When we got there, there were no customers, but the drive thru lane seemed busy. There was only one staff member, Marcus, we saw working. He was courteous and took our order as soon as he was done with a drive thru order. Our order was taken at 2:37 p.m. A few minutes later, another female customer came in, waiting to order. After that, two staff members came in, a male named Verna and another African American female, wearing fuzzy slippers, which by the way, in my opinion, is an inappropriate footwear for work. It looked like they came from their break time, wearing the TSC visor and apron.The female customer that came in after us knew the female staff member that came in and greeted her and they knew each other. She took her order and made her smoothie right away. We were there before her. This staff member of yours even gave her the left-over smoothie with no charge. On top of that, it seemed that the order was not entered and seemed free. The staff took the cash and pretends to push the cash register. That's the first incident we noticed... We may be wrong but check your cameras. After waiting a while longer, this is already 2:55 p.m. - our smoothies weren't even attended to. There were 3-4 cars in the drive thru lane that drove by and left with their orders but not OURS. There are now THREE staff members, and no one attended to our order. I then came up to the counter and asked for our refund. I asked the female staff of why she did not took care of our order and she said that she was not even working. And yet she helped her friend and pocketed the cash payment. I was confused. There was confrontation and exchange of words. If she was not working, why was she there? Neither Marcus or Verna knew her name. Both stated they just started working. I totally understand if they did not want to be involved but it does not help that neither do not know the name of their co-worker. She was very rude and had no remorse of her behavior. She does not represent TSC's customer service. I am sure you provide training to your staff to deliver excellent customer service.
I could not believe this happened but it did. I've attached a video clip of her screaming at us and flipping us off.
This is unacceptable behavior and I hope you do something about this employee.
What a horrible experience. We will not come back to this café EVER.
I want a REFUND. Please contact me as soon as possible.
Thank you for your time.
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