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  • If I could give this store 0 stars, I would THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. Bought a fridge and dishwasher. The dishwasher came (2 hours late), the fridge didn't. Called the store and the fridge was backordered - but they didn't think to call us (awesome customer service). They said they would reschedule the delivery. They call back and say they couldn't reschedule the delivery date (makes no sense), so they refunded us and wanted to charge us again. We told them no that they didn't have our permission to charge us again and I wasn't giving my debit card number over the phone. We also wanted to wait for the credit to post before placing another couple thousand dollar charge on it. After 5 calls back and forth we were informed that if we did not come into the store that night to repurchase the fridge that we would not receive the sale price 2 days later - even though this whole mess was THEIR FAULT. I refuse to be bullied so we took a pass. The manager, Imran then called us - which he should have done in the first place instead of having one of his sales people be the go-between. In fact if she hadn't refunded us, we would have never been in this mess to begin with. The manager said that he would wait a few days for us to come in and that he would waive the delivery fee and honor the sale price and also give us an additional $50 off. We thought about it for a few days and decided to give them another chance. We go in and their registers aren't working. The salesman tells us about how they are doing us such a favor since the fridge is now full price. I walked over to the fridge and pointed at the big red sale sticker. He said that it was a mistake and took the sale price off. He waived the delivery - which there was no charge for to begin with! Then tells us that we can't have the $50 off (he spoke to Imran on the phone while we were there), that we have to have the fridge delivered and come back with the receipt and get the $50 off. At least I get my fridge tonight ... or so they say. I have a feeling pigs will fly before I ever get my $50 credit to my debit card. Absolute horrible customer service! Their response for everything is - We just opened. I don't care if you just opened, learn how to run a business and treat your customers right. I contacted Sears via twitter 7 days ago and was told someone would call me. They left a message, I called right back, nothing - it's been almost a week. You should all be embarrassed!
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