The last two times I went here for a brazilian (which I'm used to getting one every 3 weeks), and I left with a lot of pain and there was still wax left on me. I used to go to Alicia (who was awsome) and when she left they scheduled me with someone else and didn't bother to confirm with me if it was okay until I arrived. Not cool. I will no longer be going here as I have found somewhere cheaper, less painful, and with better customer service.