| rev:text
| - Some of the Internet Sales Managers are very, very good, but the 2 that I dealt with were very poor. I initially contacted the dealership thru Costco, Carl Pert answered the initial enquiry, I advised him what I was looking for, instead of supplying me with the requested info, he wanted to know when I would come in. Not pleased, but I made an appointment for Friday at 10:00a. I was there, but Mr Pert was not. So I was I spoke with Rodney Gilbert, he was fine, did his job, but we were unable to agree on a price. Next day I received a call from Mr Pert, who said that he could give me a better deal than Mr Gilbert offered. I liked the Honda, so I made another trip out to the dealership, again Mr Pert was not there. Nightmare begins. Mr Gilbert sees me in the lobby, greets me politely, says he will be with me shortly I waited, and waited, and waited. I was just getting up to leave when the very nice receptionist come over to chat, I hated to be rude so I stayed. Finally Mr Gilbert comes and collects me, he apologized for the delay..he was in the middle of another sale, but he didn't want to loose the commission on my purchase since he'd already invested so much time...so he decided to let me sit there and wait. Poor decision! Needless to say we did come to an agreement on a price. The windows on the car needed to be tinted and a few other things needed to be done, so the
car was delivered to my house the next day. But Mr Gilbert failed to bring the 2nd key, I agreed to come out to the dealership the following day to pick up the spare key, and have him help me sync my cell phone to the car. Mr Gilbert saw me standing at the reception desk, as he was running through the lobby, he gave me the 2nd key. Obviously too busy to assist me with my 'how do you do' list. I said hey, wait..I need you to help me with this...he said he'd find someone else to help me. He finally found the time to assist me, but he was having difficulty syncing my Samsung S5 (that I bought last May..an entry level Iphone, I agree) to the car. He asked Tim if he would assist. Nice fellow, so while Tim is work on my system, he is showing all the bells and whistles, answering my questions, so nice, so polite...thank you Tim. But I didn't have enough space on my phone to support Android Auto, so I left and went to the phone company..they helped me delete as many unused Apps as possible, so back to the dealership. Tim had a client, Mr Gilbert never answered the page. Charles (so sorry I didn't get your last name) saw me waiting in the lobby a long time, and asked if he could assist. He tried syncing my car/phone one more time. The Samsung S5 is just not big enough to run the Android Auto. Charles, thank you for your courteous, professional assistance. Off to Best Buy to pick up a Garmin.
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