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| - Your restaurant needs more help!
Lunchtime at your restaurant, the tables stay full.
Your 3 servicepeople are overwhelmed. Do them a favor...hire someone to provide water service and clear tables. Somehow, you are not realizing that keeping your customers serviced while turning tables is a bigger job than you are staffed for.
I arrived at 11:45 AM to find every table seated except the token 2-top right against the front window, which I occupied. With approximately 30 tables, my guesstimate is that there is room for about 100 people in the restaurant. I waited a few minutes before my waiter brought out the menu and asked about my beverage choice. Returning with water in plastic with a slice of lemon, he asked if I was ready to order. On advising I was, he asked what I wanted.
My order was for Som Tom, green papaya salad made Thai hot, and leave the green beans off, along with a bowl of steamed rice. The waiter did not know the Thai name for green papaya salad, so he was going to open the menu when I told him what Som Tom is. He repeated back my order, with no Thai hot and no steamed rice. I repeated the order, which he still did not write down and again he missed the Thai hot. The third repeat from me got an accurate verification from the waiter. He headed off toward the kitchen. After about 10 minutes, my salad appeared, sans rice. I figured he would bring the rice shortly, so I sampled the salad
A properly prepared Som Tom is an artwork that brings flavors of sweet, sour, salty and spicy together in a harmonious combination that allows each to sing. There should be clearly definable notes of lime, fish sauce and garlic in the mixture, with the sweet coming from tomato and palm sugar in the salad. I got notes of salty (fish sauce) and sweet (granulated sugar, not palm) but the spice, lime and garlic were not there.
When I placed my order, I asked for Thai Hot. Sometimes, it works and sometimes it does not. On my initial sampling of the salad, I evaluated the spice level at about 2 (5 makes my nose run, 8 makes my forehead sweat and 10 brings a tear to my eyes). After sampling, I put my fork down and spent 10 minutes trying to get any serviceperson's attention. One waitress looked my way and I waved her over, asking about the rice I ordered and requesting that she bring chile and a lime to the table. She took my order back to the kitchen and after about 5 minutes, she returned from the kitchen with my salad and rice. I looked at the same preparation, though there was what appeared to be more fresh chopped Thai chile. The 'updated salad went from a spice level of 2 to a spice level of 3.
While my salad was being adjusted, another couple came and sat at a table near mine. The waiter came by and asked about beverages, which they ordered. As a side-note, it took my flagging down the waiter nearly 10 minutes later to ask for water and to point out that he had apparently forgotten about the other table, as they had no water and had not placed an order. Another table nearby finished and a waitress came by to pick up the tip. She did not immediately clear the table, but she sure wanted the tip. It was nearly 5 minutes before she returned to clear the table.
Portion size on the salad was about 1 cup, small for the price. Normally, Som Tom is served either on a cabbage leaf or with a wedge of cabbage. This version was served in a lettuce leaf with shredded carrot (about 2 tablespoons) on the side. The rice bowl, which was $2 was also about 1 cup.
It was certainly a struggle deciding between 1 and 2 stars...though I finally decided on one. Between long waits, no beverage service unless I requested it, no rice being brought with the order and inability to even come close to the desired spice level, your restaurant did not satisfy. I hear there are 2 other Thai restaurants within the same block, so after I try the other two, I may return.
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