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| - I've been here a couple times and never thought to leave a review because it really is just your basic Starbucks. I love the ambience and location of this one though. It is convenient and the brick walls give off an urban feel.
Here is why this location receives one star:
A couple weeks ago, I was getting off work. I worked 10 hours on set that day, directing a video shoot. Like most of my days, it doesn't end right after work so I stopped at this location for my usual iced Americano.
This is my order "A grande iced Americano with no room". This may seem like i'm being petty but the barista gave me an American which was, I kid you not, 3/4 full. No room means, literally no room because I don't add anything to it. And I understand, that maybe she heard "extra room" instead of "no room" so politely I let her know that I asked for no room. She goes, "do you want more ice?" WHAT KIND OF QUESTION IS THIS. Of course I do not want more ice, the point of "no room" is for "more coffee". So I said, 'No I'd like more coffee please'. And she rudely grabs my cup, huffs at me and adds a fuck ton of ice . A FUCK TON. So much so that the lid does not close on my drink, which means my straw also does not fit in my drink. She slides this insult of a drink towards me and walks away.
Since I was already tired that day, and irritated with this barista's horrible customer service, I grabbed the drink took it outside and dumped out the ice.
I'm not usually one for negative reviews but I'm a firm believer in good customer service and this location did not offer it.
Just thought I'd give future customers a heads up.
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