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| - GO TO JIMMY JOHNS ACROSS THE STREET, YOU WILL GET WAY BETTER SERVICE THAN YOU WOULD HERE! Litteraly the WORST service I've ever had! My family and I came here after my nephew's Christmas program. There was a total of 8 of us (5 adults and 3 kids). When we first got there we were told the wait would be 25-35 minutes. No biggie, we waited. After about 45 minutes (and numerous other parties sat before us whom arrived after us) I asked how much longer. He told me they were wiping of the table and would be seating us next. After another 10 minutes, I asked again, he assured me very soon. After another 15 minutes (mind you it had been over and hour, and the 3 kids were getting VERY restless in the waiting area), I asked to speak with the manager. When she finally came over, she explained how the kitchen was backed up and they couldn't seat anyone. I told her we had been waiting for over double the amount of time we were originally told, and other people were sat before us who arrived after us. I basically had to beg her to sit us so that at least the kids would be out of the way and could get their food. Honestly we would have just left if we hadn't already waited SO LONG. She finally agreed to seat us, and mentioned she would send some appetizers to the table. Our waitress was ok. You could tell she was upset that she got a table that was already unhappy, but it wasn't her fault. And no one took that out on her. She took our drink orders, and the kid's food orders. When she came back to take the adult's orders I mentioned that the manager said she would send some appetizers out. She knew nothing about this. I said just forget it, and we ordered. 3 of us had side salads we asked to have before our food, and my husband did order an appetizer of cheese balls (I think). We had to remind her 2 times about the salads. When our food came out, we still hadn't received my husband's appetizer. I asked about it , and she nonchalantly said she forgot, but would put them in. We told her not to worry about it at this point. Our drinks were maybe refilled 2 times (sat empty for most of the meal). Even though we told her to cancel the appetizer , it still came out after we were all eating. She said she wouldn't charge us for it (IT WAS SUPPOSED TO BE FREE ANYWAY), but whatever. Finally we get the check..... now let me just say this, we in no way came here expecting ANYTHING for free or discounted, however you would think after ALLLLL OF THAT they would have given us at least 10% off, or free sweet teas.. SOMETHING. NOPE!! Not only that, but they even charged us the extra .50 for the cheese on my husband's burger. I mean COME ON. GET IT TOGETHER CHEDDARS AND LEARN SOME CUSTOMER SERVICE! We usually go to the Cheddars in university, and I've NEVER been disappointed. Even the food at this Cheddars was subpar at best. SERIOUSLY SAVE YOUR TIME AND MONEY,GO SOMEWHERE ELSE!
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