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  • This review would be a few stars higher if it wasn't for our experience with the personal training. My wife and me moved out of the area this past spring, cancelling the gym membership and personal training, as well as, signing cancellation paperwork before moving. A few months later I started getting calls and texts about paying my personal training. When I called the gym, they said they don't handle the personal training matters and directed me to call a different number. When I called the other number, the guy on the line said my personal training account was "frozen" for three months and I had to pay after that. He said I had to send a certified letter with proof of my new address being 30 miles away from the gym to cancel. He also said he did not see any cancellation paperwork on file. My wife called the gym back and the girl on the phone said that sometimes the staff "loses" the cancellation paperwork. Now I am stuck between a rock and a hard place trying to cancel my personal training membership and not being charged hundreds of dollars for nothing! This is completely ridiculous and unprofessional! The sad part is, before this experience I was thinking of re-joining the gym if one ever opened in my area.
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