| rev:text
| - Visited this newly renovated Pickel Barrel only to have such a terrible and disappointing experience. If I had a choice to give zero stars, I seriously would.
My biggest issue here is that every person who entered the kitchen did not wear a hair net, beard net, or a hat/cap or something to catch the hair (servers, prep staff, and even the manager). I could not believe my eyes when I saw a server with a full blown beard going in and out of the kitchen with plates of food on his arms. There should be a policy within any establishment that serves food to people that they have the option to either have food servers shave their beard or cover it with a beard net. And then there was my server who didn't even tie her long hair up. This was most upsetting when we found a hair in my sister's soup.
We started off the night thinking it was going to be a great meal as the restaurant went through some very nice changes (a very well needed renovation). It immediately went downhill when I noticed that our server was very negligent...it took her forever to get our order down. Even throughout the meal, she never once came to our table to ask us how everything was. We had to flag her down whenever there was something we needed. Our server was a filipino lady who spoke nicely to us, but that was it. It was very evident from my meal experience that food safety is not on the management's mind because it did not seem like our server was properly trained on food safety practices. She handed us our dessert spoons with her thumb and fingers wrapped around the part we would scoop food with. I don't even wanna know what goes on in the kitchen.
In terms of the food...
1. Small hair found in chicken noodle soup (as mentioned above).
2. Random raw soybean sprout found on my dad's fish and chips plate. (if you have any food allergies, do not come here).
3. My mom's Spanish Paella did not have any mussels, despite the description and photo on their menu. Our server did not even notice this... and had to be informed by us... Then she made some excuse that the kitchen most likely ran out of mussels and added more shrimp. It only came with 4 shrimp. After doing some research on the interernet, 4 is normally the number of shrimp they add in Pickel Barrel's Spanish Paella. What a liar. She even did a little show and went to the kitchen to confirm, but really just lied to our faces. That is certainly not acceptable. We should have been informed ahead of time that there was firstly no more mussels and given the option to change our entree.... because really that dish is not worth 17.99 if you do not have mussels in it. As well, I wonder how many people they have done this too, because that's really just false advertisement.
4. The Spanish Paella was suuuuper salty.
5. The brownie in the mini dessert (chocolate brownie mousse) was super dry and hard. This is the first time I've been somewhere where the restaurant failed on dessert... please tell me how can this be?!
6. There was foreign material sticking to the rim of my dad's mini dessert cup.
All in all I felt that there was no quality control on the food or the service. We will give credit to the server for exchanging my mom's plate with another dish. However, her initial suggestion was to switch to a soup/salad instead of exchanging it with a comparably priced entree... like come on now. The bill came to a total of $84, and for that kind of money, you kind of expect food that is safe to eat and to actually taste good.
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