My refrigerator ice maker was having issues, so I called and they came out right away. The technician, Kris, was quick to diagnose the issue and began writing-out the invoice. $269.01 to replace the water intake valve. I was able to find the EXACT item on Amazon Prime, next day for less than $20... a 1200% mark up! Kris was not able to help with the price in any way and offered no advice - it appeared that he could care less. I decline the work, but still had to pay $84.73 for them to walk in the door. I was leery of the reviews for Plaza Appliance Service and now I know why. It was a big waste of time and money... watched a YouTube video and fixed the issue in about 15 minutes!